# Refund & Cancellation Policy **Effective Date: 14 September 2026** At **Devise Technologies**, we strive to provide our customers with genuine 3D printers, filaments, resins, spare parts, accessories and related products in good working condition. If you receive a product that is damaged, defective, incorrect or materially different from what was ordered, please contact us so that we can assist you with a replacement, repair or refund, as applicable. ## 1. Order Cancellation Customers may request cancellation of an order before the product has been dispatched. To request cancellation, please contact us as soon as possible at: **Phone:** 9819335659 **Email:** [sales@devisetech.in](mailto:sales@devisetech.in) Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure. Orders for **special-order, customized, imported or specifically procured products** may not be cancellable once procurement or processing has started. ## 2. Eligible Refund / Return Cases A refund or replacement may be considered in the following circumstances: * The wrong product has been delivered. * The product has been received in a damaged condition. * The product has a manufacturing defect covered under the applicable warranty. * The product received is materially different from the product ordered or advertised. * The product cannot be delivered due to circumstances attributable to Devise Technologies. * A cancellation request is accepted before dispatch. For damaged or incorrect deliveries, customers should notify us as soon as possible after delivery and provide photographs/videos of the package and product where requested. ## 3. Products That Are Generally Not Eligible for Return Returns or refunds may not be accepted for products that: * Have been used, installed, modified or damaged after delivery due to customer handling. * Are damaged because of incorrect installation, operation or maintenance. * Have been exposed to unsuitable environmental conditions or improper storage. * Are consumables that have been opened or used, including **filaments, resins and other printing materials**, except where the product is defective or otherwise eligible under applicable law. * Are customized, specially ordered or procured specifically for the customer. * Are software, digital products or licenses where applicable, after activation or use. * Are spare parts or accessories that have been installed or used, unless found to be defective and covered by the applicable warranty. Nothing in this policy limits any rights available to consumers under applicable law. ## 4. 3D Printers and Electronic Products 3D printers, scanners and other electronic equipment may be subject to the manufacturer's warranty and service terms. Where a technical issue is reported, Devise Technologies may first arrange **technical support, inspection, troubleshooting, repair or replacement**, depending on the nature of the problem and the applicable manufacturer warranty. A refund will not automatically be issued solely because a technical issue is reported if the issue can reasonably be resolved through warranty service or repair. Damage caused by misuse, incorrect installation, unauthorized modification, accident, electrical issues, physical damage or use contrary to the manufacturer's instructions may not be covered. ## 5. Damaged Products on Delivery Customers should inspect the package and product upon delivery. If the package or product appears damaged, please contact Devise Technologies at **[sales@devisetech.in](mailto:sales@devisetech.in)** and provide: * Order number * Product name * Date of delivery * Photographs of the outer packaging * Photographs/videos of the damaged product * A brief description of the issue We will review the claim and, where applicable, arrange replacement, repair or refund. ## 6. Wrong Product Received If you receive a product different from the one ordered, please contact us promptly with your order details and photographs of the product received. After verification, Devise Technologies may arrange collection and provide an appropriate replacement or refund. ## 7. Refund Process Once a refund is approved, the refund will generally be processed to the **original payment method**, wherever technically possible. The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or card/payment provider. If an order was paid by a method where the original payment cannot be reversed, Devise Technologies may contact the customer to arrange an appropriate refund method. ## 8. Shipping and Return Charges If the return is required because: * the wrong product was supplied, * the product arrived damaged, or * the product is confirmed to have a manufacturing defect attributable to the seller/manufacturer, Devise Technologies will determine the appropriate return shipping arrangement. For returns requested for reasons such as change of mind, incorrect ordering or other customer-related reasons, return shipping and other applicable costs may be borne by the customer, where such return is accepted. ## 9. Price Difference and Refunds If a customer purchases a product and the price is subsequently reduced, the difference will not ordinarily be refunded unless Devise Technologies has specifically announced a price-protection or promotional adjustment applicable to that order. ## 10. Failed or Unsuccessful Transactions If the customer's payment has been debited but the order is not successfully created or confirmed, Devise Technologies will verify the transaction. If the payment has been received by us but the order cannot be fulfilled, the applicable amount will be refunded to the customer. Bank/payment-gateway processing times may vary. ## 11. Warranty Warranty claims for 3D printers, electronic products, spare parts and other applicable products will be handled according to the respective **manufacturer's warranty terms**. Warranty does not normally cover consumable wear and tear, misuse, accidental damage, unauthorized modification or damage resulting from improper operation. Customers may contact Devise Technologies for assistance in determining whether a reported issue may be covered under warranty. ## 12. How to Request a Refund or Return Please contact us with the following information: **Email:** [sales@devisetech.in](mailto:sales@devisetech.in) **Phone:** 9819335659 Please mention: * Customer name * Order number * Product name * Date of purchase * Reason for refund/return * Photographs/videos, where applicable Our team will review the request and communicate the next steps. ## 13. Inspection and Approval All return, replacement and refund requests are subject to verification of the order and the condition of the product. Submission of a refund or return request does not automatically guarantee approval. Where applicable, the product may need to be inspected before a final decision is made. ## 14. Statutory Rights This Refund & Cancellation Policy is intended to provide a clear process for customers while preserving rights and remedies available under applicable Indian laws and regulations. Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted. ## 15. Contact Us **Devise Technologies** **Phone:** 9819335659 **Email:** [sales@devisetech.in](mailto:sales@devisetech.in) **Website:** [www.devisetech.in](http://www.devisetech.in) For refund, cancellation, replacement or return-related queries, please contact us using the details above. **Devise Technologies reserves the right to update this Refund & Cancellation Policy from time to time. Any updated policy will be published on this website.**